LORIS Return and Refund Policy
At LORIS, we stand behind the quality and craftsmanship of our products. If for any reason you're not completely satisfied with your purchase, we're here to help. Below is our return and refund policy to ensure a smooth process for all our customers.
Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
To initiate a return, please contact us at [customer service email] with your order number and reason for return. Once your return is approved, we will provide you with instructions for shipping the item back to us.
Please note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Refunds may take some time to appear in your account, depending on your bank or credit card provider. If you haven't received your refund after 10 business days, please check with your financial institution.
Exchanges
If you need to exchange an item for a different size or due to a defect, please reach out to us at [customer service email]. We will provide instructions on how to exchange the product. Exchanges are subject to availability.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
Defective or Damaged Products
If you receive a defective or damaged item, please contact us immediately at [customer service email] with a description and photos of the issue. We will work quickly to resolve the situation, either by replacing the item or issuing a refund, depending on your preference.
Late or Missing Refunds
If you haven’t received your refund after the standard processing time:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [customer service email].
Need Help?
If you have any questions or need assistance with your return or refund, don’t hesitate to reach out to us at CustomerService@LORISOutdoors.com. We’re here to ensure you’re completely satisfied with your LORIS experience.